IPhone 11 (FactoryUnlocked)

COVERAGE

This warranty covers all devices sold by Image One Cellular. (Please see table below for classification and warranty coverage). Said warranty covers the handset and accessories (i.e. battery and home charger). The warranty provides for the replacement and or repair of any defective handset and covered component that arises from the re-manufacturer (Image One Cellular). We may also instead issue a credit for said returned phones. Please refer to the credit/replacement section of this document for further details. NO CASH REFUND WILL BE GIVEN UNDER ANY CIRCUMSTANCES.

This warranty, under NO circumstance will cover returns that arise from the following:

1. Damage due to customer abuse
2. Damage/defect from customer manipulation of software or hardware
3. Damage sustained during shipping (Claim will be filed against cartage company)
4. Inability to sell device

Please note that if IOC suspects intentional damage to device or accessories in order to receive RMA credit, we reserve the right to void the warranty in its entirety.

PHONE CLASSIFICATIONS/CONDITIONS

Please see the table below for a complete description of phone conditions and corresponding warranty.

CLASSIFICATION/CONDITION TABLE

Condition	Description	Warranty
A-Stock	A-Stock devices are carrier return devices in flawless conditions with minor blemishes if any. A-Stock devices are fully tested and are run through our complete QC testing process.	90 day warranty (begins on day of Shipment)
B Stock	B-Stock devices are carrier return devices that have significant cosmetic wear and still in very good condition. B-Stock devices are fully tested and are run through our complete QC testing process.	90 day warranty (begins on day of Shipment)

RMA PROCESS

The RMA process is as follows (NO EXCEPTION). When a device or devices are found to be defective, the customer shall fill out the RMA form located on our website: www.imageonecellular.com under forms. Once completed the form must be emailed to: returns@imageonecellular.com. The RMA personnel will review and then provide an RMA number which will then be emailed to the customer. Once received, you must print the form and include it in the package to be sent back to Image One Cellular RMA department. Please write the RMA number on the outside of the package. Please note that the RMA number is only good for (7) business days. Please note that although you may have received an RMA number inside your warranty period, if you wait and send in phones outside of (after your warranty expires), you will not receive credit or replacement for these devices.

If the above procedure is not followed or a package is sent back without obtaining RMA number and form, the package will be refused at our facility and sent back to you. Simply contacting your account executive and informing them that you are sending phones back does not qualify as following procedure and will be subject to refusal. THERE WILL BE NO EXCEPTION TO THIS POLICY.

If for any reason we accept your package without proper paperwork and number, there is a risk that it will sit in our facility and is subject to forfeiture. Any phones sent that are out of warranty or were not originally purchased from Image One Cellular they are subject to sit indefinitely in our facility until such time that you pay to have them shipped back to you.

CREDIT AND REPLACEMENT

Any credit and or replacements given in return for phones under the RMA process will be determined as follows: Within the first 30 days of a warranty, full credit or replacement value will be given in the event of no customer damage. After the first 30 days, between 31 and 90 days (60 days for A-Stock devices) credit or replacement value will be given at the current price (value) on the IOC pricelist. After the warranty period expires, no credit or replacement will be granted. Any handsets with physical wear such as scratches, if approved by the RMA department will only receive up to a 50% credit of current sale price. Please see the table below for further explanation.

Situation	1 – 30 Days	31 – 90 Days	After 90 Days
Credit given for RMA on account	Credit of original amount paid will be applied on account.	Credit in the amount of current price on IOC price list applied on account.	No credit given
Replacement with same device model	Replaced with same device.	Replaced with same device.	No replacement given
Replacement with a different device model	Credit for original price paid will be applied towards the different model.	Credit for present value based on current pricing on IOC price list will be applied towards different model.	No credit applied to replacement.

RESTOCKING FEE

Some returned devices may incur a 15% restocking fee based on purchase price.

SHIPPING / RETURNING

In order to either receive full credit or a replacement of equal value, all phones must:

1. Be in original condition (both physically and technically)
2. Retain their original flashing and software. No customer manipulation allowed.
3. Shipped with original accessories (i.e. box, manual, charger, and battery) actual cost of accessory will be levied on the credit for each missing accessory.
4. If OEM box is written on or damaged, any credit given will be subject to actual cost of box.
5. Must be packaged properly as not to subject the phones to damage during shipping.

Please send your complete and properly followed procedured RMA to the following address:

Image One Cellular
RMA Department
4697 Northwest Parkway
Hilliard, Ohio 43026

• Shipping Options: We offer a variety of shipping options for customers to choose from, including Fedex ground for $30 and FedEx expedited for $60.

 

• Processing Time: We will process and ship orders within 1-2 business days of receiving payment, and customers will receive a shipping confirmation with a tracking number once the order has been shipped.

 

• Delivery Time: Delivery times will depend on the chosen shipping method and the destination of the package. Standard shipping typically takes 3-5 business days and expedited shipping takes 2-3 business days.

 

• Signature Requirement: Some high-value orders may require a signature upon delivery. We will ship the package to the shipping address provided by the customer, it is customer responsibility to ensure that the shipping address is correct.

 

• Damage during Shipping: If the device is damaged during shipping, please contact us as soon as possible, we will work with the shipping company to resolve the issue and provide a replacement or refund if necessary.

 

• Governing Law: This shipping policy shall be governed by and construed in accordance with the laws of the country in which the product was purchased.